Terms and Conditions
Last updated: July 15, 2024
Please read these terms and conditions carefully before using Our Service.
AGREEMENT BETWEEN CUSTOMER AND THE TRAVEL GLOBE
This website is operated by The Travel Globe, Pakistan (DTS License No. 2352). The Travel Globe is providing solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations, or otherwise transacting business with travel suppliers, and for no other purposes. The terms we, us and our refer to The Travel Globe, Pakistan. The term you refers to the customer visiting the website and/or booking a reservation through us on this website, through our customer service agents, or Social Media plate forms i.e. (Facebook, Instagram, Tiktok, Youtube.com & over a phone call.
1. BOOKING CONFIRMATION & ACCEPTANCE
1.1 A booking shall be considered confirmed only after the required payment/deposit has been received and the booking has been confirmed by The Travel Globe.
1.2 By making a payment after receiving the tour/package details and these Terms & Conditions, the passenger confirms that they have read, understood and accepted the applicable package details and Terms & Conditions.
1.3 These Terms & Conditions apply together with the specific itinerary, quotation, invoice and package inclusions provided to the passenger.
1.4 Where a specific written term in the confirmed package quotation differs from these general Terms & Conditions, the specific written term shall apply to that particular booking, subject to applicable law.
2. PAYMENT TERMS
2.1 The booking deposit, balance payment and payment deadlines are as following
2.1.1 All Payments for all the tour package is PKR 100,00-/ Except China , for china advance payment in PKR 200,000-/
2.1.2 Next payment , should be 70% of the total balance amount must be paid once 02 visit visa are received
2.1.3 Remaining Balance should be paid 15 days before of travelling.
2.2 The passenger is responsible for making all payments by the applicable due dates.
2.3 Failure to make payment within the communicated deadline may result in cancellation of the booking, loss of reserved services, fare changes or application of applicable cancellation charges.
2.4 A booking is not considered fully paid until the complete amount due has been received by The Travel Globe.
2.5 Once airline tickets, hotel reservations, visas or other travel services have been issued or confirmed, the applicable supplier’s cancellation/change conditions may apply.
3. PACKAGE PRICE & PRICE CHANGES
3.1 Package prices are based on the airfare, hotel rates, exchange rates, taxes, government charges and supplier rates applicable at the time of quotation.
3.2 Where applicable, changes in airfare, taxes, government charges, fuel surcharges, exchange rates, visa charges or supplier rates before final payment or ticket issuance may result in an adjustment to the package price.
3.3 Any additional cost arising from a passenger-requested change shall be borne by the passenger.
3.4 Unless specifically mentioned in the confirmed package, personal expenses, shopping, minibar, laundry, telephone charges, optional activities, tips, porterage, meals and services not listed in the package inclusions are excluded.
3.5 Any local tourism tax, city tax, resort fee, hotel security deposit or similar mandatory destination charge not specifically included in the package may be payable by the passenger.
4. CANCELLATION BY THE PASSENGER
4.1 Once a booking has been confirmed, cancellation charges may apply.
4.1.1 Cancellation within 24 hours of Booking / payment, Full amount will be refunded except any services paid/incited
4.1.2 Cancellation after 24 hours any advance payment in non- refundable.
4.1.3 Cancellation made within 30 days of travelling 50% of total cost / or service issued by The Travel Globe. Service charges will be charged whichever is higher.
4.1.4 Cancelation made within 15 days of travelling 75% of payment / or service issued will be charge whichever is higher
4.1.5 Cancellation made within 10 days of travelling 100% amount is nonrefundable.
4.2 Any advance/deposit/payment may be non-refundable depending on the stage of booking and the non-refundable commitments already made to airlines, hotels, visa providers, transport companies, tour operators or other suppliers.
4.3 Cancellation charges will be determined according to the applicable supplier policies and the services already purchased or utilized.
4.4 Where a refund is eligible, non-refundable supplier charges and applicable The Travel Globe service charges will be deducted before the refundable amount is calculated as per above clause.
4.5 Cancellation requests should be submitted in writing. The date on which the written cancellation request is received by The Travel Globe, will be considered for cancellation processing on the very next working day.
5. REFUNDS
5.1 Refunds are subject to the refund policies of the relevant airline, hotel, visa provider, transport operator, tour operator and other suppliers.
5.2 The Travel Globe cannot guarantee a refund where the relevant supplier’s terms state that the amount is non-refundable.
5.3 Any eligible refund will be processed after the relevant supplier releases or confirms the refundable amount.
5.4 Refund processing time may vary depending on the airline, hotel, supplier, bank and payment method.
5.5 The Travel Globe’s applicable service charges are non-refundable.
5.6 Bank charges, payment gateway charges, currency conversion differences or other applicable transaction charges may be deducted where applicable.
5.7 No refund will be made for services already used, consumed or forfeited due to the passenger’s actions, including no-show, late arrival, missed transportation or voluntary departure from the tour.
6. UNUSED SERVICES
6.1 Any unused portion of the confirmed itinerary, including hotel nights, meals, tours, transfers, tickets or other services, shall be non-refundable and non-adjustable unless the relevant supplier specifically provides otherwise.
6.2 No refund will be provided where a passenger voluntarily chooses not to use an included service.
7. AIRLINE TICKETS & FLIGHT CHANGES
7.1 Flight schedules, routes, aircraft, departure times, arrival times, baggage allowances and other flight details are subject to the respective airline.
7.2 Airlines may change, delay, reschedule, reroute or cancel flights in accordance with their operational requirements and applicable policies without any prior Notice.
7.3 In case of airline cancellation, delay, rescheduling or other disruption, The Travel Globe will assist the passenger in accordance with the applicable airline policy.
7.4 Any airline-imposed fare difference, reissue fee, cancellation charge, no-show penalty, change fee or additional tax shall be payable by the passenger where applicable.
7.5 Once a ticket has been issued, any passenger-requested change is subject to the airline’s fare rules and availability.
8. NO-SHOW & MISSED SERVICES
8.1 A passenger who fails to report at the designated airport, hotel, meeting point, transfer location or tour departure point at the communicated time may be treated as a No-Show.
8.2 The Travel Globe shall not be responsible for additional expenses resulting from a passenger missing a flight, transfer, tour, hotel check-in or other scheduled service due to late arrival or failure to report on time.
8.3 Any alternative transportation, accommodation, ticket or other service required as a result shall be arranged and paid for by the passenger, subject to availability.
9. VISA & TRAVEL DOCUMENTS
9.1 Visa issuance, refusal, processing time, interview requirements, additional documentation requirements and entry permission are solely determined by the relevant embassy, consulate, immigration authority or government department.
9.2 The Travel Globe does not guarantee visa approval or entry into any country.
9.3 The passenger is responsible for providing complete, accurate and genuine documents and information required for visa processing.
9.4 Any loss resulting from incorrect, incomplete, misleading or fraudulent information/documents provided by the passenger shall be the passenger’s responsibility & The Travel globe has legal rights to take legal action.
9.5 Visa fees and visa service charges are subject to the applicable visa provider/embassy policy and non-refundable once processed.
10. PASSPORT & PERSONAL DOCUMENTS
10.1 Passengers are responsible for ensuring that their passport and all travel documents meet the requirements of the destination and transit countries.
10.2 Passengers must ensure that their passport has the required validity of at least six month after completing journey, blank pages and other requirements applicable to their itinerary.
10.3 Passengers must immediately check all issued documents, including:
- Passenger name
- Passport number
- Date of birth
- Travel dates
- Flight details
- Visa details
- Hotel details
- Other booking information
10.4 Any correction or change required because of incorrect information supplied or approved by the passenger may result in additional charges.
11. IMMIGRATION, OFFLOADING & ENTRY REQUIREMENTS
11.1 Possession of a valid passport, visa and confirmed ticket does not guarantee boarding, transit clearance or entry into any country.
11.2 Final decisions regarding boarding, immigration clearance, admission, transit, deportation or removal remain with the relevant airline, immigration, border or government authorities.
11.3 The Travel Globe is not responsible for a passenger being denied boarding, offloaded, refused entry, detained or deported where such decision is made by the relevant competent authority.
11.4 Passengers are responsible for satisfying all immigration, customs, health, transit and entry requirements applicable to their journey.
12. TRANSIT VISA & TRANSIT REQUIREMENTS
12.1 Passengers are responsible for checking and satisfying transit visa requirements for all transit countries unless transit arrangements are specifically included and confirmed by The Travel Globe.
12.2 The passenger is responsible for ensuring that their itinerary does not require an additional visa, permit or authorization that they have not obtained.
13. HOTEL ACCOMMODATION
13.1 Hotel accommodation will be provided according to the confirmed package itinerary.
13.2 Hotel names, room categories and accommodation arrangements are subject to availability and may be substituted with another hotel of a similar category where operational circumstances require a change.
13.3 Twin, double or triple-sharing arrangements are subject to hotel configuration and availability.
13.4 A triple room may consist of a twin/double room with an additional or rollaway bed/sofa Cum-bed depending on the hotel’s configuration.
13.5 Single-room occupancy is subject to availability and applicable single supplement charges.
13.6 Room allocation may be arranged according to the confirmed booking and available hotel inventory.
13.7 In group travelling rooms allocation will be arranged according to the confirmed booking by The Travel Globe.
14. HOTEL CHECK-IN & CHECK-OUT
14.1 Standard hotel check-in and check-out times are subject to the individual hotel’s policy.
14.2 As a general guideline, check-in is normally around 2:00 PM and check-out around 12:00 Noon, but these times may vary by hotel and destination.
14.3 Early check-in is subject to availability and may involve additional charges.
14.4 Late check-out is subject to availability and may involve additional charges.
14.5 Any hotel security deposit or incidental deposit required by the hotel shall be the passenger’s responsibility.
15. MEALS & BREAKFAST
15.1 Meals are included only where specifically mentioned in the confirmed package/ itinerary.
15.2 Breakfast entitlement generally begins after the first overnight hotel stay and is subject to hotel operating times.
15.3 Breakfast may not be available where a passenger departs the hotel before the hotel’s scheduled breakfast service unless the hotel agrees to provide an alternative arrangement.
15.4 Special dietary requirements should be communicated before travel and remain subject to hotel/restaurant availability and conformation.
16. TOURS, TRANSFERS & GROUP TIMINGS
16.1 Tour and transfer timings will be communicated by the Tour Manager, Guide or The Travel Globe representative.
16.2 Passengers must follow the communicated reporting and departure times.
16.3 Group transportation cannot normally be delayed for individual passengers, Maximum Waiting time is 10 minutes otherwise passenger will be considered no show.
16.4 A passenger who misses a scheduled tour, transfer or group departure due to late arrival may be required to arrange and pay for alternative transportation.
16.5 Optional tours and activities are not included unless specifically mentioned in the confirmed package.
17. ITINERARY CHANGES
17.1 The Travel Globe constantly reviews its tour itineraries and services to improve the passenger experience.
17.2 Due to operational requirements, airline schedules Visa Process/Issuance, hotel availability, weather, government restrictions or other circumstances beyond reasonable control, The Travel Globe may need to modify the itinerary.
17.3 Where reasonably possible, an alternative service or hotel of a similar category will be arranged.
17.4 Hotels may vary from those originally mentioned where availability or operational circumstances require a substitution.
17.5 During peak periods, duplicate group departures may operate, and itineraries may occasionally operate in a different order.
18. FORCE MAJEURE & UNFORESEEN EVENTS
18.1 The Travel Globe shall not be responsible for losses or additional expenses arising from circumstances beyond its reasonable control, subject to applicable law and the relevant supplier policies.
18.2 Such circumstances may include, but are not limited to:
- Natural disasters
- Severe weather
- Floods or earthquakes
- War or civil unrest
- Strikes
- Airport closure
- Border closure
- Government restrictions
- Epidemics or pandemics
- Security situations
- Airline operational disruptions
- Acts of terrorism
- Changes in government regulations
- Other events beyond reasonable control
18.3 Where such circumstances affect the tour, The Travel Globe will make reasonable efforts to assist passengers and/or arrange available alternatives in accordance with supplier policies.
19. GROUP TOUR CANCELLATION BY THE TRAVEL GLOBE
19.1 The Travel Globe may cancel, postpone, modify or reschedule a group departure where circumstances make the operation of the tour impractical or unavailable.
19.2 Reasons may include airline unavailability, significant schedule changes, visa restrictions, hotel unavailability, government restrictions, insufficient group participation, force majeure or other circumstances beyond reasonable control.
19.3 Where the Travel Globe cancels a departure, the passenger will be informed of the available options, which may include an alternative departure, rescheduling Arrangements.
19.4 Any refund will be subject to the amounts actually recoverable from airlines, hotels, visa providers and other suppliers, as well as any applicable non-refundable charges.
19.5 The Travel Globe shall not be responsible for unrelated expenses incurred by the passenger, including personal shopping, separate hotel bookings, transportation arrangements or other expenses outside the confirmed package.
20. BAGGAGE
20.1 Baggage allowance is determined by the respective airline and ticket conditions.
20.2 Excess baggage charges are the passenger’s responsibility.
20.3 Loss, delay or damage to baggage must be reported directly to the airline or relevant carrier in accordance with its baggage-claim procedure.
20.4 The Travel Globe, tour guide and driver shall not be responsible for personal belongings, baggage or valuables that are lost, damaged or stolen.
21. PERSONAL PROPERTY
21.1 Passengers are responsible for their passports, cash, mobile phones, electronics, jewellery, luggage and other personal belongings throughout the journey.
21.2 Passengers should use hotel safes and other available security facilities for valuable items.
21.3 Any lost or stolen property should immediately be reported to the relevant hotel, airline, transport provider and local authorities.
22. TRAVEL INSURANCE & MEDICAL EXPENSES
22.1 Travel insurance is strongly recommended and may be mandatory for certain destinations.
22.2 Unless specifically mentioned in the confirmed package, travel insurance is not included in the package price.
22.3 Passengers are responsible for arranging appropriate insurance coverage for medical emergencies, trip cancellation/interruption, baggage loss, personal liability and other travel risks where required.
22.4 Medical treatment, hospitalization, medication, evacuation and related expenses incurred during travel shall be the passenger’s responsibility unless covered by applicable insurance provider.
22.5 Passengers requiring medical assistance, wheelchair assistance, special meals or other special arrangements should inform The Travel Globe before travel or at the time of Booking.
23. CHILDREN, INFANTS & SPECIAL REQUIREMENTS
23.1 Child and infant fares, hotel arrangements, meals, beds, baggage allowances and other services are subject to the applicable airline, hotel and supplier policies or client requirements and may charge additionally.
23.2 Passengers travelling with children or infants are responsible for providing all required documentation.
23.3 Special requirements must be communicated before booking so that availability and additional costs can be checked.
24. PASSENGER CONDUCT
24.1 Passengers must comply with the laws, regulations and customs of Pakistan, transit countries and destination countries.
24.2 Passengers must behave respectfully toward other passengers, hotel staff, airline staff, Group Larders, Tour guides, drivers and local service providers.
24.3 The Travel Globe may take reasonable action, including excluding a passenger from group services, where a passenger’s conduct is unlawful, abusive, threatening, seriously disruptive or creates a safety risk.
24.4 Any resulting additional cost shall be borne by the passenger, subject to applicable law.
25. ILLEGAL / PROHIBITED ITEMS
25.1 Passengers are solely responsible for the contents of their baggage and belongings.
25.2 Passengers must not carry prohibited, illegal or restricted items.
25.3 The Travel Globe shall not be responsible for penalties, confiscation, detention, deportation, fines or other consequences resulting from a passenger’s violation of customs, immigration or local laws.
26. SERVICE PROVIDERS
26.1 Airlines, hotels, transport companies, local tour operators, cruise operators, restaurants and other suppliers are independent service providers.
26.2 Their services are subject to their respective operating policies, terms and conditions.
26.3 Where a third-party supplier causes a disruption, The Travel Globe will, where reasonably possible, assist the passenger in communicating with or resolving the matter through the relevant supplier.
27. VERBAL COMMITMENTS & AUTHORIZED COMMUNICATION
27.1 Any special arrangement, discount, refund commitment, upgrade, additional service or other representation made by an employee or representative of The Travel Globe shall only be considered part of the booking when confirmed in writing by an authorized representative of The Travel Globe.
27.2 Verbal statements that are not confirmed in writing shall not modify the confirmed package or these Terms & Conditions.
28. COMPLAINTS & SERVICE ISSUES
28.1 Passengers should report any service issue to the Tour Manager, Guide, hotel representative, airline or The Travel Globe representative as soon as reasonably possible while the issue is occurring.
28.2 Prompt reporting gives The Travel Globe and the relevant supplier an opportunity to investigate and, where possible, resolve the issue during the trip.
28.3 Complaints that remain unresolved should be submitted to The Travel Globe in writing with relevant supporting documents after completion of travel.
29. PHOTOGRAPHS & PROMOTIONAL CONTENT
29.1 Photographs and videos may be taken during group tours for operational or promotional purposes.
29.2 Promotional use of identifiable passenger photographs or videos should be based on appropriate consent where required.
29.3 A passenger who does not wish to appear in promotional material should communicate this to The Travel Globe in advance or at the time of Booking
30. CHANGES TO THESE TERMS & CONDITIONS
30.1 The Travel Globe may update its Terms & Conditions from time to time.
30.2 The Terms & Conditions applicable to a booking will be those provided to the passenger at the time of booking, subject to any written amendments communicated and accepted thereafter and applicable law.
31. GOVERNING LAW & DISPUTE RESOLUTION
31.1 These Terms & Conditions shall be interpreted in accordance with the applicable laws of Pakistan.
31.2 Any dispute should initially be brought to the attention of The Travel Globe for good-faith resolution.
31.3 Where a dispute cannot be resolved amicably, the parties may pursue the remedies available under applicable law before the competent forum or authority.
32. PASSENGER ACKNOWLEDGEMENT & ACCEPTANCE